Operational Performance

Focused Solutions for your Most Pressing Needs

Our Operational Performance package was designed for practices who need help developing and implement sustainable solutions for a specific issue. Our team will work closely with your team to focus on a clearly-defined goal. We design a customized solution with hands-on implementation and coaching.

Get Organized

We build on your team's strengths and tailor solutions that we know will work for your unique situation.

Examples of focus areas include:

  • Integrating new clients after a practice acquisition
  • Defining roles and responsibilities after staff changes
  • Implementing new technology or systems
  • Attacking a lingering problem area in your practice
  • Developing systems to achieve certain results
  • Improving team communication and accountability

What's Included

Our Operational Performance is generally a six-month engagement with specific engagements, deliverables and endpoints. The purpose of this service is to give your team the direction, training, support, and tracking tools necessary to implement a sustainable solution.

Most packages include the following:

  • Individual weekly meetings with team members
  • Written documentation of proposed solutions
  • Team training and/or individual training
  • Proprietary practice management software - KONECT™
  • Systems to track roles and responsibilities
  • Regular reporting to the CEO of progress

What's the fee?

Prior to this engagement, you will receive a detailed summary of the service and a quote explaining everything included. Typical fees range from $1,500 to $3,000 per month depending upon the scope of the project and number of team members involved.

How to Begin

Most practices sign up for an Operational Performance package after completing an In-Depth Practice Assessment. While this is not required, the In-Depth Practice Assessment helps to identify specific focus areas that are most likely to lead to success.

Practice Management Team

Dawn RemDirector
Ph: 248.404.9667
drem@keymanagementgrp.com
Ben ThelenCoach
Ph: 734.294.5206
bthelen@keymanagementgrp.com
Stacy SchafferTeam Support Specialist
Ph: 248.404.9667
sschaffer@keymanagementgrp.com
Brandi HarveyCoach
Ph: 248.218.1274
bharvey@keymanagementgrp.com
Jenna WalczakCoach
Ph: 248.602.3768
jwalczak@keymanagementgrp.com
Tricia StoverCoach
Ph: 248.244.0753
tstover@keymanagementgrp.com
Nicole MeehanHiring Consultant
Ph: 248.404.9660
nmeehan@keymanagementgrp.com
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